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There are four post functions that users can add to any transition, as seen in the figure.
Assign By Rule post function assigns users according to assignment rules(Global Rules and Project Rules) which matches with the appropriate issue that is was defined before.
Assign To Alternate User post function assigns to the alternate user when a user is unavailable.
Assign to Group post function assigns to users in a specific group by round-robin.
Assign to Project Role post function assigns to users in a specific project role by round-robin.
Transition Issue(s) post function transitions the issue automatically according to the selected transition.
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Assign by Shift post functionassigns users by shifts using a round-robin strategy.
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Please place the Time Off postfunctions after the Re-index an issue to keep in sync with the database. |
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Scheduled Jobs give control over users who are unavailable at a specific time. You can decide whether to aransition transition issues to a specific status when the assignee is unavailable or assign issues to alternate users automatically.
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There are two types of action you can choose:
Transition Issue
Assign Issue
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For the Transition Issue automation, please do not forget the add Transition Issue(s) function to the related workflow transition! |
You can schedule a job to transition issues assigned to unavailable users.Assign Issue
You can schedule a job to assign issues to alternative assignees when the original assignee is unavailable.
Shift Management
Global Shifts
You can specify users' working hours in the Shift Management Panel!
Manage Apps > Time Off Management & Auto Assignment > Shift Management > Create Shift
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When you define the shifts, you can use the Assign By Shift post-function. In the below example, when an issue is created, the assignee will selected according to the shifts.
RP-29 was created on Wednesday, August 16, at 4:58 PM. According to the defined shifts above, it is assigned to Mitch rather than Alana.
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Project Shifts
You can specify users' working hours per Jira project.
Project Settings > Time Off Management & Auto Assignment > Shifts > Create Shift
