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The configuration page can be reached from the user profile menu as show shown in the screenshot. Selecting “Time Off Management“ take you to the configuration menu.
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In the time off Time Off configuration, users can add the absent user, alternate assignee, and date which controls the auto assignee function for the absent users. Let’s assume user David Joel is absent in on dates between 2331/0501/2022 2023 00:00 - 2305/0502/2020 2023 23:59 and as defined before Tanya David will take care of her issues which means issues are assignable to Tanya David automatically. By the way, by clicking the settings button (2) users are able to define Global Manage Permission which is related with to the groups.
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By simply going to the any of your dashboards, you can find out and add our gadget by searching it which is called as “Assigned to Unavailable Users“. On the left side of the dashboard, as seen in the picture users can add fields to the list of columns to display them. It is also possible to reach and add saved filters. After all, just click the Save button and users will reach the screen on the right side of the dashboard.
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Users are able to add create assignment rules for each project separately.
In Global Rules section, users are able to reach the rules that is defined before from the Manage Apps section.
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For global rules management, you need to visit Global Rule Administration.
By simply clicking the button called Assignment Rules (1), users can easily reach the Global Assignment Rules configuration page. After that, just click the plus sign (2) on the right top of the page and now you are ready to add create a rule. You can also edit and delete the rules that you created before(3).
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While adding an assignment rule, users have to choose the rule name, assignee, assignment strategy, and no assignment scenario. It is also possible to add JQL to the rule.
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On the Update Assignment Rule page, there are some fields that you need to understand well which are,
“Project Scope” users can choose a single project, multiple projects, or global(global means ALL projects) for the rule that the user wants to implement it.
“Assignment Strategy” users can make a selection between Round Robin or Random. Let’s assume that we defined more than one assignee, round robin represents that, while implementing the rule assignees will be selected respectively instead of the absent user and random represents that, the user will be selected randomly between the assignees.
“No Assignment Scenario” consists of Alternate Assignee, Unassign and Do Not Reassign. Let’s assume there are two users(User A, User B) which are considered as assignee in the Add Assignment Rule screen and a random issue is assigned to User A. However User A is absent. On the other hand, User A had defined a rule for himself before from the admin section configuration page which is(If User A is absent, alternate user will be User B). Then, that predefined rule will be working instead of this rule. Unassign means if the selected assignee is absent then the issues that are assigned to that user will be automatically set as unassign. Do Not Reassign means, nothing will change if the selected user is absent. The issues that are assigned to absent user will remain same and assignee will still be the same user.
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