The configuration page can be reached from the user profile menu as show in the screenshot. Selecting “Time Off Management“ take you to the configuration menu.
In the time off configuration, users can add absent user, alternate assignee and date which controls the auto assignee function for the absent users. Let’s assume user David is absent in dates between 23/05/2022 00:00 - 23/05/2020 23:59 and as defined before Tanya will take care of her issues which means issues are assignable to Tanya automatically. By the way, by clicking settings button (2) users are able to define Global Manage Permission which is related with the groups.
By simply going to the any of your dashboards, you can find out and add our gadget by searching it which is called as “Assigned to Unavailable Users“. On the left side of the dashboard, as seen in the picture users can add fields to the list of columns to display them. It is also possible to reach and add saved filters. After all, just click the Save button and users will reach the screen on the right side of the dashboard.
In Project Rules section, users are able to add assignment rules for each project separately.
In Global Rules section, users are able to reach the rules that is defined before from the Manage Apps section.
By simply clicking the button called Assignment Rules (1), users can easily reach the Global Assignment Rules configuration page. After that, just click the plus sign (2) on right top of the page and now you are ready to add a rule. You can also edit and delete the rules that you created before(3).
While adding an assignment rule, users have to choose rule name, assignee, assignment strategy and no assignment scenario. It is also possible to add JQL to the rule.
In Edit Assignment Rule page there are some fields that you need to understand well which are,
“Project Scope” users can choose single project, multiple projects or global(global means ALL projects) for the rule that user wants to implement it.
“Assignment Strategy” users can make a selection between Round Robin or Random. Let’s assume that we defined more than one assignee, round robin represents that, while implementing the rule assignees will be selected respectively instead of the absent user and random represents that, user will be selected randomly between the assignees.
“No Assignment Scenario” consists of Alternate Assignee, Unassign and Do Not Reassign. Let’s assume there are two users(User A, User B) which are considered as assignee in the Add Assignment Rule screen and a random issue is assigned to User A. However User A is absent. On the other hand, User A had defined a rule for himself before from the admin section configuration page which is(If User A is absent, alternate user will be User B). Then, that predefined rule will be working instead of this rule. Unassign means if the selected assignee is absent then the issues that are assigned to that user will be automatically set as unassign. Do Not Reassign means, nothing will change if the selected user is absent. The issues that are assigned to absent user will remain same and assignee will still be the same user.
There are two post functions that users can add to any transition as seen in the figure. First post function (Assign By Rule) does that , assign users according to assignment rules(Global Rules and Project Rules) which matches with the appropriate issue that is defined before. Second post function (Assign To Alternate User) does that, assign to alternate user when a user is currently unavailable.